11Arches Park and Kynren Privacy Policy

This web site is owned and run by Eleven Arches Night Show Ltd (EANS). EANS recognises that your privacy is important and is committed to preserving it. This policy relates to any personal information you supply to us through your use of this website.

Our Lawful Basis for Processing your Information 

We will use the information you enter at the site for administration purposes, any other purposes made clear in the booking system, in any relevant Terms and Conditions and on any pages or emails which link to data entry forms. We may conduct analysis of user traffic.

We may share your personal data if we are under a duty to disclose in order to comply with any legal obligation, in order to enforce or apply our Terms and Conditions or other agreements, to protect the rights, property or safety of EANS, our customers or others.  This includes exchanging information with other companies and organisations for the purpose of fraud protection and credit risk reduction.

You may request access to, a correction of, or a copy of your information by contacting us at enquires@elevenarches.org

We retain your personal data while you remain a customer unless you ask us to delete it by contacting enquires@elevenarches.org. We will delete or anonymise your information at your request unless:

  • There is an unresolved issue, such as a claim or dispute;
  • We are legally required to; or
  • There are overriding legitimate business interests including, but not limited to, fraud prevention and protecting customers' safety and security. 

Direct Marketing

To improve our picture of your interests we may link the data you give us with any data we have gathered (via cookies) about your use of the site. In some cases we may also wish to share your data with other parts of EANS or third party entities that process personal information on our behalf so that they can update you on promotions and services they think may be of interest to you.

Whenever we ask you for information about yourself, if you have indicated that you wish to receive direct marketing material from us, your personal details will be included in a database compiled for direct marketing purposes and from time to time, you may receive these marketing communications. This will enable us to keep you informed about offers and events run by EANS.

If you have indicated that you wish to receive direct marketing material or e-mail updates from EANS and then prefer to opt out, you should notify EANS by emailing enquiries@elevenarches.org and, as soon as reasonably practicable, we will remove your name from the relevant database.

We will take reasonable steps to ensure that your data is used by third parties in accordance with this policy.

Statistical Data

We try to ensure that our web site offers visitors exactly what they are looking for - to help us achieve this goal we may analyse anonymous data collected by cookies about how visitors use the web site. Such data also helps us to measure the success of our advertising campaigns. We may also collect Internet Protocol addresses to help diagnose problems with our servers and for system administration, but we don't link these addresses to any person's name or identity.


Cookies are small amounts of information, which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you.  You may set up your computer to reject cookies although in that case, you may not be able to use certain features on our site. To disable cookies consult your browser's help files and follow the steps shown.

Security and Data Retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


Any comments, queries and requests relating to our use of your data are welcomed and should be emailed to us at enquires@elevenarches.org or address to Customer Relations, 11Arches, Flatts Farm, Bishop Auckland, County Durham, England, DL14 7SF